Every day several hundred of you are involved in developing voluntary standards that will shape your markets and be useful to you in terms of effectively operating and growing your business. Every day AFNOR Standardization teams are at your side to guide you, work with you and provide support and methodological and strategic advice throughout your standardization journey. In the context of this joint production work, your full satisfaction is very important to us and we are committed to providing you with the best possible service.
Our services commitments
Our commitments:
1.We are there for you and welcome you with courtesy at all times during our working relationship.
2.You benefit from a logistical environment enabling you to focus on your standardization activities. If you need assistance, you can be sure of a quick response.
3.You have contact people who care about you and your work.
4.Irrespective of the size, purpose or origin of your organization, you can be sure that we will listen, understand and act in your best interest.
5. We guide and advise you throughout your national, European and international standardization journey.
6.You benefit from personalized support to help you assume your responsibilities within a standardization structure.
7.You immediately understand the scope and objective of the standardization activity.
8.We provide access to high-quality information with contextual elements (source, relevance, associated issues).
9.You benefit from access to the extensive network of a world leader in standardization.
10. AFNOR Standardization commits to innovating, by adapting and enriching our services and listening to your expectations.
In addition to these 10 commitments made to you by each one of our employees, we, AFNOR Standardization Management, making every effort to achieve balanced consideration of both customers and employees, undertake to ensure that each person derives satisfaction, pride and personal and collective growth from the service we provide. That is our pledge to everyone involved.
Franck Lebeugle
Director of Standardization Activities
Isabelle Rimbert
Deputy Director of Standardization Activities